MedSole RCM Terms and Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions govern your use of the MedSole RCM website and the credentialing, contracting, medical billing, and revenue cycle management services we provide. In these Terms, “MedSole RCM,” “we,” “us,” and “our” refer to MedSole RCM LLC, and “you” and “your” refer to any visitor, client, or other person who uses our website or services.

By accessing our website, requesting our services, or signing up for our SMS messages, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Where you sign a separate written agreement with us, such as a services agreement or a Business Associate Agreement, that agreement controls if it conflicts with these Terms.

2. About MedSole RCM

MedSole RCM is a United States-based company, organized as a limited liability company under the laws of Arizona and registered with the Internal Revenue Service as a U.S. taxpayer entity.

3. Our Services

MedSole RCM provides credentialing, contracting, medical billing, and revenue cycle management solutions to healthcare providers and practices. The scope, deliverables, and timelines for each engagement are set out in the written agreement, proposal, or statement of work we agree with you.

Information on our website describes our services in general terms. It does not create a contract, guarantee a specific result, or replace a signed agreement.

4. Subcontractors and Service Providers

MedSole RCM may, at its sole discretion, use qualified employees, affiliates, contractors, or subcontractors located within or outside the United States to perform or support the services we provide. These personnel may assist with administrative, billing, coding, credentialing, eligibility verification, claims, revenue cycle, technology, customer support, and other operational functions as we consider appropriate.

MedSole RCM remains fully responsible for the services delivered in connection with our engagements, including work performed by our personnel and subcontractors. We take reasonable steps to ensure that all personnel and subcontractors are bound by appropriate confidentiality, data security, and privacy obligations, and by applicable HIPAA requirements, including the execution of written agreements where required by law.

Where a subcontractor handles Protected Health Information (PHI), that subcontractor is required to comply with its obligations under HIPAA and with the terms of the applicable Business Associate Agreement.

5. Client Responsibilities

The quality of our work depends on the information you give us. As a client, you agree to:

• Provide complete, accurate, and timely information, documents, and system access that we reasonably need to perform the services.
• Keep your licenses, credentials, enrollments, and payer information current and notify us promptly of any change.
• Remain responsible for the clinical accuracy of the care you document and for your own compliance with applicable laws and payer rules.
• Review the reports and communications we send you and tell us promptly about any error or concern.

We are not responsible for delays, denials, or losses that result from incomplete, inaccurate, or late information from you or third parties.

6. Fees and Payment

Fees, billing structure, and payment terms for our services are set out in your written agreement or proposal. Unless that document says otherwise, invoices are due by the date stated on the invoice.

We may suspend services on accounts with overdue balances after reasonable notice. You are responsible for any taxes that apply to the services, other than taxes on our income.

7. Confidentiality, HIPAA, and Data Security

We treat the non-public information you share with us as confidential and use it only to deliver our services, to meet our legal obligations, or as you direct us in writing.

Where we create, receive, maintain, or transmit Protected Health Information on your behalf, we act as your business associate and handle that information under HIPAA and the Business Associate Agreement between us. We use administrative, technical, and physical safeguards that we consider appropriate to protect that information.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will notify you of any breach affecting your information as required by law and by your Business Associate Agreement.

8. Website Use and Intellectual Property

You may use our website for lawful purposes only. You agree not to misuse it, attempt to gain unauthorized access to it or its systems, introduce malicious code, or copy or scrape its content in bulk.

The website content, including text, graphics, logos, and design, belongs to MedSole RCM or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from it without our written permission.

Please do not send Protected Health Information through website contact forms or by regular email unless we have told you to use a secure channel.

9. Disclaimers and Limitation of Liability

Our website and its content are provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted or error-free, or that any specific reimbursement, payer approval, credentialing outcome, or revenue result will be achieved.

Our services support your billing and administrative operations. They are not legal, medical, or tax advice.

To the fullest extent permitted by law, MedSole RCM is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim relating to our services will not exceed the fees you paid us for the services giving rise to the claim, unless your written agreement states otherwise or the law requires a different result.

10. SMS Terms and Conditions

This section applies if you opt in to receive text messages from MedSole RCM.

10.1 Program Description

MedSole RCM provides SMS notifications, alerts, and promotional messages to individuals who opt into our messaging services. Messages may include account notifications, service updates, billing reminders, appointment reminders, and promotional offers related to our credentialing, contracting, medical billing, and revenue cycle management solutions. By opting in, you agree to these SMS terms. If you do not agree, please do not use our SMS services.

10.2 Opt-In Consent

By providing your mobile number and opting into our SMS services, you give MedSole RCM permission to send you text messages related to our business services. You may opt in through:

• Online forms
• Verbal or written consent
• Texting a keyword to our designated short code or phone number

Consent to receive text messages is not a condition of purchasing any goods or services from us.

10.3 Message Frequency

Message frequency varies based on your engagement with MedSole RCM and may include:

• Account and billing updates
• Appointment reminders
• Service notifications
• Promotional or marketing offers, if you have opted into marketing messages

10.4 Fees and Charges

Message and data rates may apply, depending on your mobile carrier and plan. MedSole RCM is not responsible for any charges you incur from receiving our messages. Please check with your carrier about applicable charges.

10.5 Opt-Out and Unsubscribe

You may opt out at any time by replying STOP to any message. After you opt out, you will receive no further SMS communications from us, other than a message confirming your opt-out request.

If you have trouble unsubscribing, you can email us at info@medsolercm.com or call 602-563-5281 to be removed from our SMS list.

10.6 Help and Support

For help with our SMS services, reply HELP to any of our messages, or contact us:

• Email: info@medsolercm.com
• Phone: 602-563-5281

10.7 Privacy of Your Mobile Information

MedSole RCM values your privacy. We do not share your mobile number or other contact details with third parties, except as necessary to deliver our SMS services or to comply with legal obligations. We do not share mobile information or text messaging opt-in consent with third parties or affiliates for their marketing or promotional purposes. For more detail, please see our Privacy Policy on our website, www.medsolercm.com.

10.8 Mobile Carrier Disclaimer

Delivery of SMS messages depends on transmission availability from your mobile carrier. MedSole RCM and mobile carriers are not responsible for delayed or undelivered messages caused by carrier limitations or network issues.

10.9 Changes to SMS Terms

We may modify these SMS terms at any time. Changes take effect when we post them on our website or notify you by SMS. Your continued use of our SMS services means you accept the updated terms.

11. Governing Law, Changes to These Terms, and Contact

Governing Law

These Terms are governed by the laws of the State of Arizona and applicable U.S. federal law, without regard to conflict-of-law rules. Any dispute that is not resolved informally will be brought in the state or federal courts located in Arizona, unless your written agreement with us says otherwise.

Changes to These Terms

MedSole RCM may update these Terms at any time. Changes take effect when we post the updated Terms on our website, and the “Last updated” date at the top shows when they were last revised. Your continued use of our website or services after a change means you accept the updated Terms.

Severability

If any part of these Terms is found unenforceable, the remaining parts stay in effect.

Contact Us

For questions about these Terms and Conditions, please contact us: