What are accounts receivable follow-up services?

Accounts receivable follow-up services identify unpaid, underpaid, delayed, or incorrectly processed medical claims and follow up with payers and patients to recover balances that are still collectible.

What is MedSole's Atomic AR Workflow?

The Atomic AR Workflow is MedSole's structured approach to reviewing aging accounts, identifying the reason payment is delayed, prioritizing claims by collectibility and value, taking the required follow-up action, and documenting the outcome.

How does AR follow-up improve medical practice cash flow?

Consistent AR follow-up improves cash flow by resolving unpaid claims earlier, correcting payer issues, appealing appropriate denials, collecting outstanding patient balances, and preventing collectible accounts from aging unnecessarily.

Which aging accounts does MedSole prioritize?

MedSole prioritizes accounts based on claim age, outstanding value, payer response, filing deadlines, denial reason, supporting documentation, and the realistic likelihood that the balance can still be recovered.

Does MedSole report accounts that are no longer collectible?

Yes. MedSole reports which balances remain collectible, which require additional action, and which are unlikely to be recovered because of filing limits, missing documentation, contractual adjustments, or other confirmed barriers.

Can I request a free accounts receivable review?

Yes. Healthcare practices can request a free accounts receivable review to identify aging trends, unresolved payer issues, missed follow-up opportunities, and balances that may still be collectible.

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+1 (602) 563 5281

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ACCOUNTS RECEIVABLE FOLLOW-UP

Accounts Receivable Follow-Up Built to Recover What's Still Yours

Name: MedSole RCM
Rating: 4.9

Every day a claim sits unworked, it gets harder to collect. Our Atomic AR Workflow finds stuck claims by aging bucket and payer behavior, then works each one until it's paid, appealed, or confirmed unrecoverable.

MedSole RCM built this for practices with real money stuck in payer systems right now. You get a specific number: what's recoverable, what's already gone, and why each dollar landed where it did.

Call Us +1 (602) 563 5281

99%

Clean Claim Rate

12–24

Hour Entry Turnaround

900+

Payers in Network

States Served

Claim Status Tracking

We track every submitted claim through the clearinghouse and payer portal, from acceptance to final status. A claim doesn't sit in limbo long enough for anyone to lose track of it.

Aging Bucket Management

Every open balance gets sorted into 0-30, 31-60, 61-90, and 90-plus day buckets, and we work the ones with real recovery odds first, ahead of the oldest ones by default.

Denial Analysis and Appeals

Denial codes and payer remittance advice get reviewed to find the reason a claim failed, then we correct and resubmit or file an appeal with the documentation the payer asked for.

Payer-Specific Follow-Up

Medicare, Medicaid, and commercial plans all move on different timelines and different rules. We follow up according to each payer's own process, not one generic script for everyone.

Patient Balance Collections

Outstanding patient balances get worked through clear statements and payment plans, collected without the aggressive tactics that damage a relationship your practice spent years building.

Reporting

You see Days in AR, denial rate, and recovery by payer on one dashboard, so you know where your money stands without asking anyone to pull a report.

When Payers Go Quiet

How a Silent Claim Gets Worked, From the Moment It Goes Quiet

Separated

A silent claim gets pulled out of the denial queue the moment it's flagged. A payer that isn't responding at all needs a different response than one that already gave a reason.

Measured

The claim gets checked against that specific payer's normal response time, since a slow-paying plan and a fast one don't get treated the same way.

Owned

One person owns the claim from that point forward, not a shared queue passed between different people on different days.

Worked

That person contacts the payer instead of resubmitting into the same silence, and stays on the claim until it's paid, denied, or confirmed dead.

This is the Atomic AR Workflow: silence treated as its own category from day one, not a delayed denial waiting to happen.

BEYOND THE SINGLE CLAIM

Healthcare Accounts Receivable Management, Beyond Claim-by-Claim Follow-Up

Working one stuck claim and managing an entire AR ledger are different jobs. Chasing a single claim fixes what already went wrong. Managing the ledger means someone is watching the whole balance, not the pieces that already broke.

At the ledger level, MedSole tracks:

Full AR reviewed on a set schedule, not only claims already flagged as stuck
Aging trends by payer, so a slowing plan gets noticed before its claims pile up
Net collection rate, tracked over time instead of a single snapshot
Days in AR, trended month to month
Denial rate by payer, watched for shifts before they become a pattern

That’s the difference between reacting to a number and watching where it’s headed.

Healthcare billing specialists reviewing an accounts receivable aging report

Ledger-Level Visibility Trends, payers and balances monitored together

SPECIALTY EXPERTISE

Specialty-Specific AR Follow-Up That Matches How Your Practice Gets Paid

Every specialty carries its own denial patterns and payer rules on top of the Medicare, Medicaid, and commercial differences already built into how we follow up. A cardiology claim doesn't age the same way a behavioral health claim does, even at the same payer.

Don't see your specialty listed? Contact us. We confirm benefits for the specialty you practice, not the closest match on a generic list.

Pricing

Two Ways to Fix What's Stuck in Your AR

Priced either way. Pick standalone, or get it free inside full-service RCM.

Standalone AR Follow-Up

4.49% / of what gets recovered

Priced as a percentage of what's recovered
No bundling required
No setup fee
Cancel anytime
Every claim worked by aging bucket and payer behavior
One person owns your account, not a shared queue

Start AR Follow-Up at 4.49%

Best Value

Full-Service RCM

FREE / Claim

Included in your 2.99% rate

No separate AR charge inside full RCM
Covers claims submission, coding, and denials too
All 8 RCM stages covered
Every claim tracked in your dashboard
Net collection rate and Days in AR tracked
One team handles your whole revenue cycle

See Full RCM Pricing

Transparent pricing. No hidden fees. No surprises.

WHERE'S YOUR MONEY STUCK

See What's Sitting in Your AR Right Now

A free review looks at how your accounts receivable is performing right now: how much sits in each aging bucket, how often claims go unanswered, and what's still recoverable versus what's already gone. You'll see where the gaps are before you commit to anything.

Which Aging Bucket Is Hurting You Most Right Now?

0 to 30 days: still fresh, but already piling up 31 to 60 days: this is where most backlogs start 61 to 90 days: getting harder to collect every week 90-plus days: at risk of being written off for good

Get a Real Number for What's in That Bucket

Get a free review of your aging report. No commitment required.

WHAT PRACTICES ASK

Questions Before You Send Us Your AR

Everything you need to know about pricing, timelines, and what happens once you send us your aging report.

Still have questions?

Can't find the answer you're looking for? Our billing specialists can walk you through how benefit verification fits your practice.

Q1 How much does AR follow-up cost if I don't need full RCM?

Standalone AR follow-up runs 4.49% of what gets recovered. For practices running full-service RCM with MedSole, it's included at no separate charge inside the 2.99% of collections rate.

Q2 How does follow-up differ between Medicare, Medicaid, and commercial payers?

Each payer type moves on its own timeline and its own rules. We follow up according to that specific payer's process instead of using one approach for every claim.

Q3 Is this HIPAA compliant?

Yes. We sign a Business Associate Agreement before any data access, and every claim and payer interaction moves through HIPAA-compliant channels.

Q4 How soon can MedSole start working my backlog?

We can start working your backlog as soon as we have your aging report, without a full onboarding cycle first.

Q5 Does AR follow-up work inside my existing EHR or practice management system?

Yes. We work inside the EHR or practice management system your practice already uses, pulling aging reports and posting updates without a new system for your staff to learn.

Q6 How soon can MedSole start working my backlog?