What is a medical billing virtual assistant?

A medical billing virtual assistant is a remote team member who supports a healthcare practice with billing and administrative workflows such as eligibility verification, prior authorization, claim processing, payment posting, denial follow-up, and accounts receivable management.

Will the virtual assistant be dedicated to my practice?

Yes. MedSole RCM assigns a dedicated medical billing virtual assistant to your practice rather than routing your work through a shared assistant pool.

Can the medical billing virtual assistant work inside our EHR?

Yes. The assigned virtual assistant can work within your practice's existing EHR and billing workflows according to the access and responsibilities provided by your organization.

What tasks can a medical billing virtual assistant handle?

A medical billing virtual assistant may support patient scheduling, insurance eligibility verification, prior authorization, charge entry, claim submission, payment posting, denial follow-up, accounts receivable follow-up, reporting, and other approved administrative tasks.

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Medical Billing Virtual Assistant

A Medical Billing Virtual Assistant Dedicated to Your Practice Alone

Name: MedSole RCM
Rating: 4.9

Your virtual assistant works inside your practice's own systems, not a shared pool of billers rotating between different offices. One person, assigned to your practice, learning your payers and your patients over time.

MedSole RCM built this for practices tired of shared support that forgets their systems each time. You get one assistant, backed by a full RCM team, not a rotating name every week.

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Dedicated medical billing virtual assistant

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THE NUMBERS

MedSole RCM by the Numbers

99%

Clean
Claim Rate

900+

Payers
in Network

4,000+

Providers
Served

75+

Specialties
Covered

50+

EHR/EMR Systems
Supported

2.99%

of Collections

$99

Per Payer
Credentialing

$200M+

Total Claims
Managed

WHAT YOUR VA HANDLES

What a Medical Billing Virtual
Assistant Actually Does

A medical billing virtual assistant covers the tasks that keep your billing office moving day to day, from patient registration through payer follow-up.

Patient Registration

Your assistant enters and checks patient information against what the payer has on file, catching a mismatched date of birth or an old insurance plan before it becomes a denied claim.

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Eligibility Verification

Coverage gets confirmed before the visit, not after. Your assistant checks active status, plan type, and coverage limits, and flags anything that needs a second look before the appointment.

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Claims Follow-Up

Submitted claims get checked against the payer's normal turnaround time, so a claim sitting too long gets flagged instead of forgotten.

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Patient Billing Support

Patients calling about a statement or a balance get a real answer, not a message left for someone else to return.

Scheduling Support

Appointments get booked, confirmed, and rescheduled in your system, coordinated with the same eligibility and registration work your assistant already handles.

Patient Communication and Reminders

Appointment reminders go out ahead of each visit, and a patient who no-shows gets a follow-up call instead of falling off the schedule unnoticed.

EHR Data Entry

Your assistant works inside the system you already use, no separate login and no second platform for your staff to check.

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Status Reporting

You get a clear update on what's been done, what's pending, and what needs your input, on a schedule you set.

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Some tasks need a dedicated specialist beyond day-to-day support. A denial pattern that needs root cause analysis, an aging claim past 90 days, or a complex prior authorization all route to the MedSole team built for that work. Your assistant flags it, and the right team takes it from there. Want to see how this applies to your practice?

Get Your Free Billing Analysis

DEDICATED, NOT SHARED

Your Virtual Assistant Works for Your Practice, Not a Rotating Pool

Most virtual assistant services assign whoever's available that day. A different name, a different learning curve, every time you call. That's not what you get here.

One assistant, one practice: Assigned to your practice only, not pulled from a shared pool that also serves other clients.

Real payer knowledge: The same person learns your payers, fee schedule, and patients over time, not just your name on a ticket.

Workflow learned once: Your front desk's own way of doing things gets learned once, not re-explained on every call.

Backup, not your default contact: A backup steps in only if your assistant is out, never as your everyday point of contact.

Continuity, call to call: Your account stays with someone who already knows your practice, not whoever picks up next.

Dedicated MedSole virtual medical billing assistant

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HOW THIS WORKS

How You Work With Your Medical Billing Virtual Assistant

Your assistant reports to you day to day, with MedSole's RCM team behind them for anything that needs deeper billing expertise.

Daily Contact, Your Way

Email, phone, or your practice management system's own messaging, whichever your front desk already uses. Your assistant works inside that channel instead of asking you to adopt a new one.

You Set the Priorities

Tell your assistant what matters most this week, a backlog to clear, a specific payer to chase, patient calls to catch up on. The work gets directed by your practice, not a fixed script.

Backed by a Full RCM Team

Anything that needs a specialist moves to that team, so you're not managing two separate vendors or explaining your practice twice. Your assistant and MedSole's billing team already work from the same account.

A Regular Check-In

A standing update, weekly or monthly, whichever fits your practice, covers what got done, what's pending, and what needs a decision from you.

HOW PRACTICES ENGAGE MEDSOLE

A Dedicated Assistant, or Your Whole Revenue Cycle Handled

Medical Billing Virtual Assistant

$14 /hr

Starting at $14/hr
Exact rate depends on hours and scope

Dedicated assistant assigned to your practice only
Works inside your existing EHR or practice management system
Backed by MedSole's RCM team for anything that needs specialist work
No setup fee
Cancel anytime

Get Your Custom Rate

Best Value

Full-Service Revenue Cycle Management

2.99% of collections

MedSole's own team handles your full revenue cycle, not a dedicated assistant
Covers all 8 RCM stages, registration through reporting
No separate billing staff needed on your end
No setup fee
No long-term contracts
One team handles your whole revenue cycle

See What's Included in Full RCM

A dedicated assistant works well if you want to keep billing in-house with extra hands. Full RCM is the stronger choice if you'd rather hand the whole cycle off.

COMMON QUESTIONS

Questions Practices Ask About Medical Billing Virtual Assistants

Everything you need to know about pricing, dedication, and how a virtual assistant fits with the rest of your billing.

Still have questions?

Can't find the answer you're looking for? Our team can walk you through how a virtual assistant fits your practice.

Q1 Is my virtual assistant dedicated to my practice, or shared with other clients?

Dedicated to your practice only. The same person learns your payers, your systems, and your patients over time, not a rotating pool pulled from a shared queue.

Q2 How much does a medical billing virtual assistant cost?

Starting at $14 an hour, with the exact rate depending on hours and scope. For practices that need their whole revenue cycle handled instead, full-service RCM is priced at 2.99% of collections.

Q3 What happens if my assistant needs help with something complex, like a denial or an aging claim?

Your assistant flags it, and it routes to MedSole's specialist team for that work, denial management, AR recovery, or prior authorization, so nothing sits waiting on one person alone.

Q4 Can this work inside my existing EHR?

Yes. Your assistant works inside the EHR or practice management system your practice already uses, no separate login and no new platform for your staff to learn.

Q5 Is this HIPAA compliant?

Yes. We sign a Business Associate Agreement before your assistant touches a single record, and every task moves through HIPAA-compliant channels.

Q6 What if my assistant is out sick or on leave?

A backup steps in who already has visibility into your account, not someone starting cold. Your account itself stays with the same dedicated person.

YOUR FREE CONSULTATION

Find Out What a Dedicated Assistant Could Handle for You

A free consultation looks at your practice's workload and shows where a dedicated assistant fits. No cost, no obligation, and we sign a BAA before your assistant touches a single record.

No cost or obligation

BAA signed before record access

Built around your workload

Tell Us About Your Practice

Share a few details and our team will show you where a dedicated virtual assistant could help.

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